Nina Patisserie Digital Stamp Card
Overview
Revolutionizing pastry shop loyalty through frictionless digital engagement.
Challenges
Customer Retention Volatility
The competitive nature of Hong Kong's F&B market made it challenging to maintain customer loyalty, with customers easily switching between different pastry shops.
Program Accessibility Barriers
Traditional paper-based loyalty cards created friction in the reward collection process, leading to reduced program participation and engagement.
Customer Data Insights
The business lacked effective means to track customer purchasing patterns and preferences, limiting their ability to make informed business decisions.
The Solution
Retaining Customers in F&B Industry
It’s difficult to retain customers in the food and beverage industry. Nina Hospitality trusted JuicySuite with its reward programme and we made sure not to disappoint them!
- Stamp
Collect stamps for a reward. Just like what we are used to except it's cooler because it's virtual. - Core
This membership system is supported by our Core where the magic takes place. - Wallet
Nina Patisserie's digital stamp card is e-wallet-based. Customers don't need to download anything for it to work. - Reward
Reward customers who have been loyal to your brand to make them feel important.
The Results
Integrated booking and stamps increased seasonal and birthday cake sales.
User-friendly interface empowered customers to manage orders, reducing complaints.
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