Harnessing the power of word-of-mouth marketing

Boost your brand's growth and engagement by harnessing the power of word-of-mouth marketing. With our intuitive features and seamless integration, you'll effortlessly turn customers into enthusiastic brand advocates and reap the rewards of their referrals.

Harnessing the power of word-of-mouth marketing

Boost your brand's growth and engagement by harnessing the power of word-of-mouth marketing. With our intuitive features and seamless integration, you'll effortlessly turn customers into enthusiastic brand advocates and reap the rewards of their referrals.

Boost your brand's growth and engagement by harnessing the power of word-of-mouth marketing.

Turn connections into opportunities

Unlock Viral Growth

Supercharge your customer acquisition by tapping into the vast network of your existing customers.

Incentivize Advocacy

Motivate your customers to refer others with enticing rewards and incentives. Customers will naturally share their positive experiences with the product or service with those around them, and this word-of-mouth effect can promote the product more effectively.

Simplified Sharing, Amplified Impact

JuicySuite’s referral functionality enables effortless sharing with minimal effort. Generate your personalized referral link in just a few clicks and distribute it swiftly via email, social media, or SMS. Designed for simplicity and efficiency, it empowers you to maximize your influence.

Track Every Step, Boost Every Win

Stay ahead with JuicySuite’s live referral dashboard. See who’s joined, track engagement, and monitor reward milestones in real time. Use these insights to sharpen your strategy and maximize your referral ROI.

How It Works

01

Setup Referral Rewards

Define what kind of rewards referrers and referees will earn. Choose from points, vouchers, tiers, or special perks for successful referrals.

02

Share and Spread Referral Links

Use the link to introduce the reward to friends, colleagues, or business partners. Share via email, social, or even WhatsApp.

03

Celebrate and Earn Rewards

Once referrals convert, rewards are automatically added to member's account. Watch your benefits grow as you help others grow.

04

Track Progress in Real-Time

See who signs up and how they engage with JuicySuite. The dashboard shows you everything, keeping your efforts organized.

Why You Need It

Expand Your Influence Without Effort

The referral system empowers you to share easily and effectively, turning your influence into real, tangible benefits for both you and others.

Data-Driven and Transparent

Real-time dashboards ensure you stay informed about your referrals. Transparency and actionable insights make the process smooth and rewarding.

Grow Smarter Together

By using referral feature, you’re not just earning revenue—you’re building a connected network of businesses that thrive with smarter CRM tools.

Successful Cases
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NF Touch Membership App

NF Touch inherited a legacy mobile app that lacked consistency across multiple Nan Fung Group malls, creating fragmented user experiences and limited feature scalability. The absence of centralized control made it difficult to launch new promotions or personalize engagement across different mall locations.

JuicySuite executed a strategic revamp of NF Touch’s existing membership app, phasing in upgrades without disrupting active users. The enhanced app consolidated rewards, privileges, and mall-specific offers into a unified interface, all supported by JuicySuite’s CRM Core for real-time user insights and segmentation.

NF Touch saw a 32% increase in app engagement and a 25% uplift in reward redemptions across AIRSIDE, Nan Fung Place, and TKO Plaza. The seamless transition protected existing user retention while enabling data-driven personalization, contributing to a 20% increase in campaign performance.

Tai Kwun Total Digital Solution

Tai Kwun’s ticketing, membership, and event platforms operated independently, creating fragmented visitor experiences and missed opportunities for repeat engagement. Manual processes hindered booking efficiency and limited post-event follow-ups.

JuicySuite launched a total digital solution that integrated Tai Kwun’s website, mobile app, ticketing, and CRM into one seamless ecosystem. Members could book events, track loyalty, and receive personalized updates through a single login interface.

Tai Kwun saw a 60% increase in repeat bookings and an 88% campaign conversion rate from loyalty members. Post-visit engagement improved significantly, while operational coordination across departments became more efficient and data-informed.

Domain Club Membership App

Domain Mall lacked a centralized digital platform to unify promotions, navigation tools, and loyalty campaigns. Gift redemption processes were manual and time-consuming, leading to poor customer experience and low redemption rates.

JuicySuite created a comprehensive mobile app featuring a built-in mall directory, point tracking, and real-time gift redemption. The app served as a digital companion for shoppers, streamlining their interaction with offers, events, and loyalty benefits.

The app contributed to a 35% increase in reward redemption and a 72% adoption rate of the digital mall guide. Members showed a 17% higher average spend per visit, while the centralized system reduced staff workload and operational inefficiencies.

Sanrio Smile HK Mobile app

Sanrio’s fan engagement channels were disconnected, and its loyalty initiatives lacked gamification and personalization. The absence of a centralized digital platform limited reward visibility and reduced interaction with younger, mobile-first audiences.

JuicySuite delivered the “Sanrio Smile HK” mobile app, integrating character-themed gamification, point rewards, and member-only perks. The app featured tiered engagement levels and real-time reward tracking, all personalized based on user behavior and preferences.

Sanrio experienced a 45% surge in app engagement and a 2.3× increase in merchandise conversions among loyalty members. Over 85% of users completed at least one reward mission, significantly deepening fan loyalty and lifetime value.

AIA Alta Rewards Wallet

AIA’s static member experience offered limited digital engagement, while concerns over data security and platform fragmentation hindered broader adoption. Reward communications were not timely or targeted, reducing program effectiveness.

JuicySuite deployed a secure, encrypted digital membership card integrated with mobile wallets. The solution ensured compliance with industry security standards while offering personalized campaign capabilities through CRM-powered insights.

AIA saw a 42% increase in member portal activity and a 90% open rate for push notifications tied to wallet-based rewards. Members with digital cards demonstrated up to 19% higher policy engagement and event participation than non-members.

NOC Wallet+ Services

NOC’s loyalty program was fragmented across various locations and lacked a real-time digital interface. Customers had no convenient way to access their membership benefits, and the absence of centralized data made it difficult to personalize offers or measure performance.

JuicySuite implemented a Wallet+ solution that allowed customers to store and use their digital membership via Apple and Google Wallet. Integrated with JuicySuite’s CRM Core, the system enabled real-time point tracking, membership tier visibility, and mobile push campaigns.

NOC achieved a 30% increase in digital point redemption and an 81% repeat visit rate among Wallet+ users. The convenience of mobile access and personalized offers boosted engagement and resulted in a 16% lift in revenue from loyalty members.

BMW iSpace Membership E-Card

BMW faced difficulties in unifying their fragmented loyalty programs across dealerships while struggling to provide a seamless digital experience for their premium clientele. Traditional physical membership cards were causing operational inefficiencies and limiting real-time engagement opportunities with customers. The lack of integrated digital solutions was hindering BMW's ability to collect and analyze customer behavior data effectively.

JuicySuite implemented a sophisticated digital membership e-card system that seamlessly integrated with BMW's existing dealership network and CRM systems. The solution featured a mobile-first design with instant digital card issuance, real-time points tracking, and personalized member privileges accessible through the BMW app. Advanced security features and offline capabilities were incorporated to ensure a premium user experience aligned with BMW's brand standards.

The digital transformation resulted in a 40% increase in member engagement and a 25% reduction in operational costs associated with physical card management. Customer satisfaction scores improved by 35% due to the convenience of the digital e-card and instant reward redemptions. The new system provided valuable customer insights, leading to a 30% increase in personalized marketing campaign effectiveness.

M+ Membership System

M+ shopping mall struggled with an outdated point-of-sale loyalty system that couldn't track cross-tenant purchases effectively. Manual point collection processes led to long queues at customer service counters. Member data was scattered across multiple platforms, preventing personalized marketing efforts.

Implemented an integrated digital membership system with automated points tracking across all retail tenants. Deployed a unified mobile app that combines membership, rewards, and mall navigation features. Introduced real-time member analytics dashboard for data-driven decision making.

Achieved 60% reduction in customer service wait times and 45% increase in cross-tenant shopping behavior. Member spending increased by 28% within six months of launch. App adoption reached 70% of total member base within the first quarter.

Preface Coffee & Wine Digital Stamp Card

The café's paper stamp cards were frequently lost by customers and couldn't differentiate between coffee and wine purchases. Staff spent excessive time manually tracking loyalty rewards, while seasonal promotions were difficult to implement quickly.

Created a dual-track digital stamp system that separately tracks coffee and wine purchases through a simple mobile interface. Implemented instant stamp collection via QR codes and enabled flexible promotion management for different products and seasons.

Customer retention improved by 40% with a 50% increase in repeat visits within two months. Wine purchase frequency grew by 25% through targeted rewards, while staff reduced administrative time by 90%. The digital system's analytics revealed peak ordering times, optimizing inventory management.

Pepper Lunch Membership Mobile App

Pepper Lunch struggled with inconsistent customer engagement across multiple locations and lacked data on dining patterns and preferences. Their existing SMS-based promotion system had low redemption rates and provided no insights into campaign effectiveness.

Launched a comprehensive mobile app featuring digital membership, personalized rewards, and location-based promotions. Integrated real-time order tracking and a simplified point collection system that works across all branches.

Monthly active users reached 50,000 within three months, with digital voucher redemption rates increasing by 85%. Average customer spending grew by 30% through personalized promotions, while user retention improved by 45% compared to the previous system.

Nina Patisserie Digital Stamp Card

Nina Patisserie's paper-based loyalty program couldn't effectively track purchases across multiple locations or handle their complex seasonal cake pre-order system. Customer feedback showed frustration with lost physical cards and inability to check stamp balances remotely.

Implemented a digital stamp card system with integrated cake pre-ordering functionality and automatic birthday rewards. Created a seamless mobile experience that allows customers to track stamps, browse seasonal collections, and manage cake reservations in one platform.

Pre-order sales increased by 55% while customer complaints about lost stamps dropped to near zero. The system achieved 75% adoption rate among regular customers within two months, and special occasion cake orders rose by 40% through timely digital reminders.

(MALIN+GOETZ) Digital Stamp Card

The luxury skincare brand needed a loyalty system that matched their premium positioning while tracking purchases across retail locations and online channels. Their existing paper system couldn't effectively support their product replenishment cycle or capture customer skincare preferences.

Developed an elegant digital stamp system that integrates product recommendations and replenishment reminders. Created personalized skincare routines tracking with rewards for consistent usage patterns. Implemented cross-channel stamp collection between online and offline purchases.

Product replenishment rates improved by 45%, with 60% of customers engaging in regular skincare routines through the app. Average customer lifetime value increased by 35% within six months. Digital engagement led to a 50% increase in cross-category purchases.

PizzaExpress Club E-Card

The restaurant chain struggled with an outdated paper loyalty system that couldn't effectively track customer preferences or handle their growing delivery operations across multiple locations. Their existing program also failed to capture valuable customer data and couldn't integrate with modern payment methods or mobile ordering platforms.

The new digital membership platform seamlessly integrated mobile ordering, payment processing, and a points-based reward system that works across dine-in, takeaway, and delivery channels. The e-card system also introduced personalized promotions based on dining history and automated birthday rewards with real-time notification features.

The digital transformation resulted in a 70% increase in member engagement and a 45% boost in average customer spending within the first six months of launch. Customer satisfaction scores improved by 35% while operational efficiency increased by 40% through automated reward processing and reduced manual handling.

Cookie Department Digital Stamp Card

The artisanal cookie shop struggled with tracking bulk corporate orders and individual customer purchases across their multiple locations while their paper stamp system led to frequent disputes over lost cards. Their existing loyalty program couldn't effectively support their growing wholesale business or capture seasonal buying patterns for their rotating menu of specialty cookies.

The digital stamp card system introduced separate tracking for retail and corporate purchases, along with automated bulk order management and real-time inventory updates across all locations. The platform integrated seamless stamp collection via QR codes, advance ordering for limited edition flavors, and personalized recommendations based on previous purchase history.

Within three months, corporate orders increased by 65% while regular customer retention improved by 40% across all locations. The new system achieved an 80% adoption rate among existing customers, resulting in a 50% increase in average purchase frequency and a 35% boost in special edition pre-orders.

HKT The Club Loyalty App

HKT's legacy point system was fragmented across different services including mobile, broadband, and retail purchases, making it difficult for customers to track and redeem rewards effectively. The telecommunications company also struggled to deliver personalized offers across their diverse customer base and couldn't effectively cross-sell services through their existing reward platform.

The revamped loyalty app consolidated all service points into a single dashboard while introducing gamified challenges and tier-based privileges that encouraged multi-service adoption. The new platform implemented AI-driven personalization for offers, real-time point tracking across all services, and seamless integration with payment systems and partner merchants.

Multi-service subscriptions increased by 55% while customer engagement with the app grew to 2 million monthly active users in the first quarter after launch. The platform achieved a 75% increase in reward redemption rates and a 40% improvement in cross-service adoption, leading to a significant boost in customer lifetime value.

Dior Membership App

The luxury brand's existing loyalty program lacked cohesion between online and offline purchases, making it difficult to deliver a unified shopping experience across their boutiques, beauty counters, and e-commerce platform. Their traditional system couldn't effectively track customer preferences across product categories or provide the personalized experience expected by their high-end clientele.

The new membership app created a seamless omnichannel experience with real-time synchronization of purchase history, wish lists, and style preferences across all shopping channels. The platform introduced virtual try-ons for beauty products, priority access to limited editions, and personalized styling recommendations powered by AI, while maintaining the brand's premium aesthetic.

Digital engagement increased by 85% with members spending an average of 45% more across both online and in-store channels within six months of launch. The app achieved a 70% adoption rate among existing customers, with beauty product repurchase rates increasing by 55% and early access events seeing 90% participation rates among eligible members.

The Pulse Digital Stamp Card

The shopping mall's paper-based loyalty program struggled to connect shoppers with their diverse mix of retail, dining, and entertainment tenants, while failing to capture valuable consumer behavior data across different categories. Their traditional system couldn't effectively support cross-merchant promotions or provide real-time insights about shopping patterns during peak seasons and special events.

The digital stamp platform unified the mall's ecosystem through a single app that tracked purchases across all merchants while offering instant stamp collection via QR codes and automated rewards. The system introduced intelligent promotion targeting based on shopping preferences, real-time push notifications for nearby offers, and seamless integration with parking validation and cinema ticket bookings.

Average shopper dwell time increased by 40% while cross-merchant purchases grew by 65% within the first quarter of implementation. The platform achieved 100,000 active users within three months, leading to a 50% increase in tenant participation and a 35% boost in overall mall foot traffic during non-peak periods.

Clarins Staff Reward Programme

The beauty brand's internal reward system struggled to recognize and track staff performance across different retail locations, while their manual sales tracking process led to delays in commission calculations and reward distributions. The existing program couldn't effectively motivate staff to enhance their product knowledge or customer service skills, resulting in inconsistent service standards across counters.

The digital reward platform introduced automated sales tracking with real-time commission calculations, while gamifying product training and customer service excellence through achievement badges and point multipliers. The system implemented peer recognition features, digital learning modules with instant rewards, and personalized development pathways that aligned with career progression goals.

Staff retention rates improved by 45% while average sales per beauty advisor increased by 60% within the first six months of implementation. The platform achieved a 95% engagement rate among staff members, resulting in a 40% increase in product knowledge test scores and a 50% improvement in customer satisfaction ratings.

15-25%
15-25%
%

The top performing loyalty programs boost revenue from customers who use them by 15-25% annually.

66%
66%
%

66% of consumers say the ability to earn rewards changes their spending behavior.

Explore ways to boost customer loyalty and increase sales.

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Beauty

Your customers crave more than great products—they want experiences that feel personal.

Retail

It’s not just about sales—it’s about turning every customer into a brand advocate.

Food & Beverage

Boost retention with our Food and Beverage CRM Hong Kong solution—your all-in-one platform for Restaurant Customer Loyalty Programs and F&B Membership Management.

Enterprise

We empower you to deliver hyper-targeted, scalable loyalty strategies that drive serious ROI—your way.

Frequently Asked Questions

‍Our marketing activities are relatively complex and changeable. Can the flexibility of the points and level system accommodate it?

The Points & Tiers system offers a high degree of flexibility and customization. You can define multiple tiers with varying point thresholds, assign different reward values to different actions, and even implement dynamic point-earning structures based on customer behavior or purchase history.

Can we use the Digital Stamp Card to incentivize specific customer behaviors?

Absolutely. The Digital Stamp Card can be configured to award stamps or points for a wide range of customer actions, from making purchases and sharing content to completing surveys and engaging with your brand on social media. This allows you to nudge and reinforce the behaviors that are most valuable to your business.

How can we use the Loyalty Missions Campaigns to drive specific business objectives?

The Loyalty Missions Campaigns can be tailored to support a wide range of business objectives, from increasing customer lifetime value and boosting average order value to driving foot traffic to your physical locations or promoting the adoption of new products or services.

How can we leverage the Customer Segmentation feature to drive personalized product recommendations?

By integrating the Customer Segmentation feature with your product catalog and recommendation engine, you can deliver highly personalized product and content recommendations to your customers based on their unique preferences, purchase history, and loyalty status.

What are Loyalty Missions Campaigns and how can they help drive customer engagement?

Loyalty Missions Campaigns are a powerful feature that allows you to create custom, goal-oriented challenges and campaigns to incentivize specific customer behaviors and drive engagement with your brand. These campaigns can be designed to encourage a wide range of actions, such as making purchases, sharing content, completing in-app tasks, or referring new customers.

Can the Referral feature be integrated with our existing marketing channels?

Absolutely. The Referral feature can be easily integrated with your website, email marketing, social media, and other communication channels, making it easy for customers to share your program and invite their friends.

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