Tai Kwun Total Digital Solution
Overview
Unifying Tai Kwun’s digital presence through integrated ticketing, app, and loyalty infrastructure.
Challenges
Fragmented Digital Journey
Visitors had to use different platforms for ticketing, membership, and event discovery.
Manual Booking Management
No centralized booking system created friction and missed follow-ups.
Low Post-Visit Engagement
The experience ended after checkout—no loyalty mechanism for re-engagement.
The Solution
A Total Digital Experience for Culture Seekers
JuicySuite developed a unified system for web, app, ticketing, and CRM.
- Single Sign-On
One login for events, bookings, and loyalty. - App + Web
Responsive cross-channel experience. - CRM Core
Auto-triggered follow-ups based on ticket behavior. - Loyalty Layer
Turn visitors into members with points and benefits.
The Results
Combining navigation with event details enriched the onsite experience.
Real-time points and rewards encouraged more frequent engagement and redemptions.
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