企業 · 成功案例
BMW iSpace 會員電子卡.
BMW iSpace 透過數碼會員電子卡革新豪華車主體驗,整合電子錢包方案,提供無縫個人化旅程。

行業
企業
公司規模
118,000
產品與服務
eCard at Apple & Google WalletEnterpriseMembership Website & PluginMarketing Automation
挑戰
舊有獎賞方案難以觸及高信任度的會員。
01
客戶留存挑戰
豪華汽車市場的客戶流失率持續偏高,而傳統忠誠度計劃難以維繫長期的客戶關係。
02
數碼整合斷層
客戶體驗散落於各個數碼接觸點,缺乏一個能無縫連接會員權益與服務的統一平台。
03
個人化限制
現有系統採用一刀切的客戶互動方式,無法針對個別偏好與行為提供度身訂造的體驗。
解決方案
無縫整合 Google 與 Apple Wallet
透過我們的 BMW 項目,結合尖端 CRM 技術,體驗前所未有的豪華。我們與 Google Wallet 及 Apple Wallet 的無縫整合,讓 BMW 會員享受前所未有的個人化旅程 — 從專屬優惠、VIP 活動邀請,到輕鬆的服務預約,全面提升每一個擁車環節。
Point
人人都愛免費餐飲。集齊積分即可免費換領。
Core
此會員系統由我們的 Core 支援,所有精彩體驗都在這裡發生。
Wallet
將會員卡加入流動錢包,不僅方便客戶使用,也讓企業隨時更新內容,例如卡面設計與資訊。
Reward
獎勵長期支持品牌的客戶,讓他們感受到自己的重要性。

成果
會員真正願意保留並打開的會員證。
01
即時獎賞,更高滿意度
數碼電子卡與即場兌換,讓每次到訪都更有尊尚感 —— 也提升了車主對品牌的觀感。
02
減少人手,更專注招待
數碼卡省去了紙本與後台核對 —— 讓員工把時間花在車主身上,而非行政工作。
BMW iSpace 會員電子卡 BMW BMW iSpace 透過數碼會員電子卡革新豪華車主體驗,整合電子錢包方案,提供無縫個人化旅程。
/\* Card Border Gradient \*/ /\*Box Shadow method .card\_item { border: 3px solid white; border-radius: 1.25rem; padding: 20px; box-sizing: border-box; background-color: #f6f1f0; transition: box-shadow 0.3s; } .card\_item:hover { box-shadow: 0 0 0 5px #FF5C4C inset, 0 0 0 8px #FFABE7 inset; } \*/ section { position: relative; } p { text-wrap: pretty; } h1, h2, h3, h4, h5, h6{ text-wrap: balance; } .legal\_item a { text-decoration: underline; } /\* Nav link Product Hover \*/ .nav\_link\_products { position: relative; text-decoration: none; /\* Remove default underline \*/ } .nav\_link\_products::after { content: ''; position: absolute; width: 100%; height: 2px; /\* Adjust the height of the underline as needed \*/ bottom: -2px; /\* Adjust the position of the underline as needed \*/ left: 0; background: linear-gradient(to right, #ff5c4c, #ffabe7); transform: scaleX(0); transform-origin: bottom right; transition: transform 0.3s ease-out; } .nav\_link\_products:hover::after { transform: scaleX(1); transform-origin: bottom left; } /\* Nav Link General Hover\*/ .navbar1\_link { position: relative; text-decoration: none; /\* Remove default underline \*/ } .navbar1\_link::after { content: ''; position: absolute; width: 100%; height: 2px; /\* Adjust the height of the underline as needed \*/ bottom: -2px; /\* Adjust the position of the underline as needed \*/ left: 0; background: black; /\* Use a solid black color \*/ transform: scaleX(0); transform-origin: bottom right; transition: transform 0.3s ease-out; } .navbar1\_link:hover::after { transform: scaleX(1); transform-origin: bottom left; } /\* Default styles (applies to all screen sizes) \*/ .navbar1\_link\_features { position: relative; text-decoration: none; /\* Remove default underline \*/ } .navbar1\_link\_features::after { content: ''; position: absolute; width: 100%; height: 2px; /\* Adjust the height of the underline as needed \*/ bottom: -2px; /\* Adjust the position of the underline as needed \*/ left: 0; transform: scaleX(0); transform-origin: bottom right; transition: transform 0.3s ease-out; } .navbar1\_link\_features:hover::after { transform: scaleX(1); transform-origin: bottom left; } /\* Styles for viewports below 991px \*/ @media (max-width: 991px) { .navbar1\_link\_features::after { background: black; /\* Change to black \*/ } } /\* Styles for viewports above 991px \*/ @media (min-width: 992px) { .navbar1\_link\_features::after { background: #685e64; /\* Default color \*/ } } /\* Set color style to inherit \*/ .inherit-color \* { color: inherit; } /\* Focus state style for keyboard navigation for the focusable elements \*/ \*\[tabindex\]:focus-visible, input\[type="file"\]:focus-visible { outline: 0.125rem solid #4d65ff; outline-offset: 0.125rem; } /\* Get rid of top margin on first element in any rich text element \*/ .w-richtext > :not(div):first-child, .w-richtext > div:first-child > :first-child { margin-top: 0 !important; } /\* Get rid of bottom margin on last element in any rich text element \*/ .w-richtext>:last-child, .w-richtext ol li:last-child, .w-richtext ul li:last-child { margin-bottom: 0 !important; } /\* Prevent all click and hover interaction with an element \*/ .pointer-events-off { pointer-events: none; } /\* Enables all click and hover interaction with an element \*/ .pointer-events-on { pointer-events: auto; } /\* Create a class of .div-square which maintains a 1:1 dimension of a div \*/ .div-square::after { content: ""; display: block; padding-bottom: 100%; } /\* Make sure containers never lose their center alignment \*/ .container-medium,.container-small, .container-large { margin-right: auto !important; margin-left: auto !important; } /\* Make the following elements inherit typography styles from the parent and not have hardcoded values. Important: You will not be able to style for example "All Links" in Designer with this CSS applied. Uncomment this CSS to use it in the project. Leave this message for future hand-off. \*/ /\* a, .w-input, .w-select, .w-tab-link, .w-nav-link, .w-dropdown-btn, .w-dropdown-toggle, .w-dropdown-link { color: inherit; text-decoration: inherit; font-size: inherit; } \*/ /\* Apply "..." after 3 lines of text \*/ .text-style-3lines { display: -webkit-box; overflow: hidden; -webkit-line-clamp: 3; -webkit-box-orient: vertical; } /\* Apply "..." after 2 lines of text \*/ .text-style-2lines { display: -webkit-box; overflow: hidden; -webkit-line-clamp: 2; -webkit-box-orient: vertical; } /\* Adds inline flex display \*/ .display-inlineflex { display: inline-flex; } /\* These classes are never overwritten \*/ .hide { display: none !important; } @media screen and (max-width: 991px) { .hide, .hide-tablet { display: none !important; } } @media screen and (max-width: 767px) { .hide-mobile-landscape{ display: none !important; } } @media screen and (max-width: 479px) { .hide-mobile{ display: none !important; } } .margin-0 { margin: 0rem !important; } .padding-0 { padding: 0rem !important; } .spacing-clean { padding: 0rem !important; margin: 0rem !important; } .margin-top { margin-right: 0rem !important; margin-bottom: 0rem !important; margin-left: 0rem !important; } .padding-top { padding-right: 0rem !important; padding-bottom: 0rem !important; padding-left: 0rem !important; } .margin-right { margin-top: 0rem !important; margin-bottom: 0rem !important; margin-left: 0rem !important; } .padding-right { padding-top: 0rem !important; padding-bottom: 0rem !important; padding-left: 0rem !important; } .margin-bottom { margin-top: 0rem !important; margin-right: 0rem !important; margin-left: 0rem !important; } .padding-bottom { padding-top: 0rem !important; padding-right: 0rem !important; padding-left: 0rem !important; } .margin-left { margin-top: 0rem !important; margin-right: 0rem !important; margin-bottom: 0rem !important; } .padding-left { padding-top: 0rem !important; padding-right: 0rem !important; padding-bottom: 0rem !important; } .margin-horizontal { margin-top: 0rem !important; margin-bottom: 0rem !important; } .padding-horizontal { padding-top: 0rem !important; padding-bottom: 0rem !important; } .margin-vertical { margin-right: 0rem !important; margin-left: 0rem !important; } .padding-vertical { padding-right: 0rem !important; padding-left: 0rem !important; } /\* Apply "..." at 100% width \*/ .truncate-width { width: 100%; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; } /\* Removes native scrollbar \*/ .no-scrollbar { -ms-overflow-style: none; overflow: -moz-scrollbars-none; } .no-scrollbar::-webkit-scrollbar { display: none; } /\* Disable default focus styles \*/ input:focus, textarea:focus, select:focus, button:focus { outline: none; -webkit-appearance: none; -moz-appearance: none; appearance: none; /\* Remove default arrow \*/ background-image: url(...); /\* Add custom arrow \*/ } .alternate-rich-text p{ color:white !important; margin-top: 1rem; margin-bottom: 0.5rem; } \[data-card=hover\] .card\_hover\_wrap { opacity: 0; visibility: hidden; transition: opacity 0.4s ease, visibility 0.4s ease; } \[data-card=hover\]:hover .card\_hover\_wrap { opacity: 1; visibility: visible; } @media screen and (max-width: 480px) { .w-richtext figure.w-richtext-align-floatleft { float: none !important; margin: 0 auto; } } .nav\_link\_list\_wrap a.w--current { color: #3e3e3e !important; } .nav\_link\_list\_wrap a.w--current:hover { color: #ff761a !important; } .nav\_link\_list\_item.last a.w--current { color: white !important; /\* or your desired color \*/ }
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[
聯絡我們
.button.is-primary .button\_primary\_hover\_bg { opacity: 0; transition: opacity 0.4s ease; } .button.is-primary:hover .button\_primary\_hover\_bg { opacity: 1; }
](/contact)
[EN](/success-stories/bmw-ispace-membership-e-card)
[中](/zh-hk/success-stories/bmw-ispace-membership-e-card)
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產品
](/platform#products)
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電子印花卡
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積分與會員等級
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獎賞管理
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忠誠度活動
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推薦計劃
](/features/referral)
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預付券及儲值金
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禮品卡
](/features/gift-card)
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數據儀表板及報表
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](/contact)
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[](#)
產品
[會員網站](/products/membership-website)
[Apple 及 Google 電子錢包](/products/ewallet-on-apple-google)
[忠誠度引擎](/products/loyalty-engine)
[顧客數據平台(CDP)](/products/customer-data-platform-cdp)
[白標手機應用程式](/products/white-label-mobile-app)
[
功能
](/platform#features)
[獎賞管理](/features/rewards-management)
[營銷自動化](/features/marketing-automation)
[客戶分群](/features/customer-segmentation)
[忠誠度活動](/features/loyalty-campaigns)
[預付券及儲值金](/features/prepaid-voucher-credit)
[數據儀表板及報表](/features/dashboard-report)
[禮品卡](/features/gift-card)
[推薦計劃](/features/referral)
[積分與會員等級](/features/points-tiers)
[電子印花卡](/features/digital-stamp-card)
[
服務
](/platform#services)
[系統客製化](/services/system-customisation)
[數據整合服務(ETL)](/services/data-consolidation-services-etl)
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行業
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[收費](/pricing)[成功案例](/success-stories)[網誌](/resources)
[
聯絡我們
.button.is-primary .button\_primary\_hover\_bg { opacity: 0; transition: opacity 0.4s ease; } .button.is-primary:hover .button\_primary\_hover\_bg { opacity: 1; }
](/contact)
[EN](/success-stories/bmw-ispace-membership-e-card)
[中](/zh-hk/success-stories/bmw-ispace-membership-e-card)
document.addEventListener('DOMContentLoaded', function() { // Function to initialize image hover effects for a specific dropdown function initDropdownImageHover(dropdownElement) { if (!dropdownElement) return; // Get all tab links within this dropdown const tabLinks = dropdownElement.querySelectorAll('.nav\_dropdown\_tab\_link'); // Get the first image (default image) within this dropdown const defaultImage = dropdownElement.querySelector('.nav\_links\_list .nav\_links\_item:first-child .navbar\_dropdown\_image'); // Show default image on load if (defaultImage) { defaultImage.style.opacity = '1'; defaultImage.style.transition = 'opacity 0.3s ease'; } // Add mouseenter event to each link tabLinks.forEach(link => { link.addEventListener('mouseenter', function() { // Get the ID of the hovered link const linkId = this.textContent; // Hide all images within this dropdown first const allImages = dropdownElement.querySelectorAll('.navbar\_dropdown\_image'); allImages.forEach(img => { img.style.opacity = '0'; img.style.transition = 'opacity 0.3s ease'; }); // Find and show the corresponding image const correspondingImage = dropdownElement.querySelector(\`.navbar\_dropdown\_image\[id="${linkId}"\]\`); if (correspondingImage) { correspondingImage.style.opacity = '1'; } }); }); // Show default image when mouse leaves the navbar const navWrap = dropdownElement.querySelector('.navbar\_dropdown\_tabs\_wrap'); if (navWrap) { navWrap.addEventListener('mouseleave', function() { // Hide all images first const allImages = dropdownElement.querySelectorAll('.navbar\_dropdown\_image'); allImages.forEach(img => { img.style.opacity = '0'; }); // Show default image if (defaultImage) { defaultImage.style.opacity = '1'; } }); } } // Initialize for each dropdown section const dropdowns = \[ document.querySelector('.navbar-dropdown2\_dropdown-list'), // Products dropdown document.querySelector('.navbar-dropdown2\_dropdown-list.services'), // Services dropdown document.querySelector('.navbar-dropdown2\_dropdown-list.is-industries') // Industries dropdown \]; dropdowns.forEach(dropdown => { if (dropdown) { initDropdownImageHover(dropdown); } }); });
.nav\_link\_dropdown\_toggle:hover .nav\_products\_link { color: #ff761a; } /\* Add this to your existing CSS \*/ .mobile\_nav\_cms\_link.w--current { color: #3E3E3E; /\* This is the neutral black color used in your site \*/ font-weight: 700; } .mobile\_nav\_cta\_wrap .button.is-primary.w--current{ color: #ffffff !important; }

# BMW iSpace 會員電子卡

## 概覽
### 透過數碼會員創新,革新 BMW 的客戶互動體驗。
行業
企業
公司規模
118,000
產品及服務
Apple 及 Google Wallet 電子卡
企業
會員網站及外掛
營銷自動化
## 挑戰
##### 客戶留存挑戰
豪華汽車市場長期面對高客戶流失率,而傳統忠誠度計劃難以維繫長遠的客戶關係。
##### 數碼整合缺口
客戶體驗散落於不同數碼接觸點,缺乏一個能將會員權益與服務無縫連繫的統一平台。
##### 個人化局限
現有系統採用單一化的客戶互動模式,難以因應個別偏好及行為提供度身訂造的體驗。


## 解決方案
## 無縫整合 Google 及 Apple Wallet
透過我們先進的 CRM 技術所驅動的 BMW 項目,盡享非凡尊貴體驗。我們與 Google Wallet 及 Apple Wallet 的無縫整合,讓 BMW 會員享受前所未有的個人化旅程。由度身訂造的優惠、VIP 活動邀請,到便捷無憂的服務預約,我們的方案全面提升車主體驗的每一環。
- **積分**
人人都愛免費美食,儲分即可免費享用。
- **核心(Core)**
整個會員系統由我們的 Core 平台支援,所有魔法在此發生。
- **電子錢包**
將會員卡加入手機錢包,不單方便客戶使用,更讓品牌可以隨時更新內容,例如卡面設計及資訊。
- **獎賞**
回饋忠實顧客,讓他們感受到品牌的重視。
- **任務**
邀請客戶完成指定任務,以換取專屬禮遇。
## 成果

即時獎賞,提升滿意度
數碼電子卡及即時兌換功能,全面提升整體體驗及品牌形象。

減低營運成本
產品知識的提升帶來更優質的客戶服務,同時推動顧問銷售表現。
## 相關項目
實證 CRM 方案的成功案例:創造實質價值的項目

### AIA Alta 獎賞錢包
Apple 及 Google Wallet 電子卡
企業
會員網站及外掛
為 AIA Alta 度身打造的尊尚獎賞錢包,全面提升 AIA Wealth Management Centre 的客戶體驗。
[
了解更多
/\* Animation styles for link buttons with arrow icons - On hover, text moves left and arrow appears/moves right - Creates a smooth sliding effect for button content - Only applies to desktop/tablet (>768px) for better mobile UX \*/ /\* Initial state - arrow is hidden and offset \*/ @media (min-width: 768px) { /\* Hide and position arrow initially \*/ .button.is-link .link\_arrow\_svg { transform: translateX(10px); opacity: 0; transition: transform 0.3s ease; } /\* On hover - move text left \*/ .button.is-link:hover .button\_text { transform: translateX(-10px); transition: transform 0.3s ease; } /\* On hover - show arrow and slide it right \*/ .button.is-link:hover .link\_arrow\_svg { transform: translateX(50px); opacity: 1; transition: transform 0.3s ease; } }
](/success-stories/aia-alta-rewards-wallet)

### Clarins 員工獎賞計劃
零售業
Apple 及 Google Wallet 電子卡
營銷自動化
Clarins 以數碼獎賞計劃將員工培訓遊戲化,透過積分激勵及電子錢包整合,推動員工投入度。
[
了解更多
/\* Animation styles for link buttons with arrow icons - On hover, text moves left and arrow appears/moves right - Creates a smooth sliding effect for button content - Only applies to desktop/tablet (>768px) for better mobile UX \*/ /\* Initial state - arrow is hidden and offset \*/ @media (min-width: 768px) { /\* Hide and position arrow initially \*/ .button.is-link .link\_arrow\_svg { transform: translateX(10px); opacity: 0; transition: transform 0.3s ease; } /\* On hover - move text left \*/ .button.is-link:hover .button\_text { transform: translateX(-10px); transition: transform 0.3s ease; } /\* On hover - show arrow and slide it right \*/ .button.is-link:hover .link\_arrow\_svg { transform: translateX(50px); opacity: 1; transition: transform 0.3s ease; } }
](/success-stories/clarins-staff-reward-programme)

### Cookie Department 電子印花卡
Apple 及 Google Wallet 電子卡
禮品卡
餐飲業
Cookie DPT 以電子印花及電子錢包整合,革新快閃曲奇店的忠誠度計劃,推動跨店投入度。
[
了解更多
/\* Animation styles for link buttons with arrow icons - On hover, text moves left and arrow appears/moves right - Creates a smooth sliding effect for button content - Only applies to desktop/tablet (>768px) for better mobile UX \*/ /\* Initial state - arrow is hidden and offset \*/ @media (min-width: 768px) { /\* Hide and position arrow initially \*/ .button.is-link .link\_arrow\_svg { transform: translateX(10px); opacity: 0; transition: transform 0.3s ease; } /\* On hover - move text left \*/ .button.is-link:hover .button\_text { transform: translateX(-10px); transition: transform 0.3s ease; } /\* On hover - show arrow and slide it right \*/ .button.is-link:hover .link\_arrow\_svg { transform: translateX(50px); opacity: 1; transition: transform 0.3s ease; } }
](/success-stories/cookie-department-digital-stamp-card)
[
.button .button\_gradient\_bg { opacity: 0; transition: opacity 0.4s ease; } .button:hover .button\_gradient\_bg { opacity: 1; }
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.email\_button\_wrap .button\_primary\_hover\_bg { opacity: 0; transition: opacity 0.4s ease; } .email\_button\_wrap:hover .button\_primary\_hover\_bg { opacity: 1; }
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產品
[白標手機應用程式](/products/white-label-mobile-app)
[顧客數據平台(CDP)](/products/customer-data-platform-cdp)
[忠誠度引擎](/products/loyalty-engine)
[Apple 及 Google 電子錢包](/products/ewallet-on-apple-google)
[會員網站](/products/membership-website)
功能
[電子印花卡](/features/digital-stamp-card)
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